Privacy Policy
Last updated: October 2026
This policy explains how Y9VPN uses and retains information when providing subscription services, processing orders and maintaining the website. Website analytics and the contents of communications during network acceleration are handled separately and should not be conflated.
Account and Order Data
No email address is required to register; a username and password are all you need. This service does not require a registration email. Account credentials are used for authentication, maintaining login sessions and account management. Subscription status and traffic usage are used to provide the selected plan, display balances and apply traffic resets.
Order processing involves the plan name, transaction amount, payment status, order identifier and necessary transaction timing information. These details are used to verify payments, process refunds and resolve billing disputes. Descriptions and attachments submitted through support tickets are used to respond to inquiries. Do not send passwords, complete payment credentials or personal information unrelated to the issue.
No-Logs Policy and Connection Information
Y9VPN does not log which websites users visit through accelerated connections, store browsing histories or communication contents, or maintain lists of destination addresses that could be used to reconstruct browsing activity. Account traffic usage is billing information and is not used to build profiles of website visits.
This service does not retain connection logs that link accounts to access destinations over the long term. To maintain connections and diagnose faults, necessary technical information such as connection status and error types may be processed temporarily during operation. This information is used only for the relevant session and troubleshooting, then deleted or de-identified when no longer needed. It is not repurposed to analyze browsing activity. The no-logs policy does not mean that order and account records, or support tickets submitted by users, are not retained.
Site Analytics and Local Storage
Website analytics help us understand page visits, referral sources, device and browser categories, and button usage so we can identify page issues and improve content. Analytics cover interactions with this website only, not other websites accessed through accelerated connections. Do not include sensitive information in page addresses or feedback.
Cookies and local storage are used for login sessions, authentication tokens, language preferences and necessary page state. Clearing site data in your browser removes locally stored information and may sign you out or reset preferences. Blocking necessary storage may affect panel features. Clearing local data does not also delete account or order records stored on the server.
Third-Party Payments and Information Sharing
Supported payment methods are Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, and its own privacy policy governs how it handles information. Y9VPN uses the order identifier and payment result to verify transactions; users are not required to submit payment account passwords in support tickets.
Public records of USDT transactions on the relevant network are not controlled by deletion actions on this website. Except where necessary to provide the service, verify transactions, resolve disputes or meet applicable legal obligations, this service does not share account data with other parties or sell personal information. Any necessary disclosure is limited to what is required for its specific purpose.
Data Retention and Deletion Requests
Account data is retained until the service relationship ends and related matters are resolved. Order, refund and dispute records are retained as required for billing verification and by applicable law. Support tickets and temporary troubleshooting data are deleted or de-identified once the issue is resolved and their verification purpose has ended. Website analytics are retained only as needed for site maintenance and analysis; there is no general policy of keeping them indefinitely.
To access, correct or delete your data, log in and submit a support ticket through the user panel, specifying the scope of your request. Account ownership must be verified before processing. Pending refunds, transaction disputes or legal retention obligations may limit what can be deleted. If immediate deletion is not possible, the reason will be explained. Residual data in backups is removed through the normal overwrite process and is not reused for day-to-day operations.
Policy Updates and Questions
Updates to this policy will be published on this page, and the update date at the top will be revised. Significant changes to processing purposes, data categories or user rights will be communicated through the website or available channels in the user panel. Where applicable rules require separate consent, it will be obtained as required.
If you have questions about this policy or data processing, submit a support ticket through the panel. Subscription use and refund rules are covered in the Terms of Service. This policy explains how data is handled and does not replace transaction rules.